About Us
At WeWork, we provide flexible workspace solutions to help businesses of all
sizes thrive in more than 37 countries worldwide. The future of work is here,
and we’re not just a part of that movement—we’re leading it. United by a desire
to build a global community, our purpose is to give members the support to do
their best work, and the space to take their ideas to new heights. Join us as
we empower tomorrow’s world at work.
About the Opportunity
As a Community Associate, you'll be the primary
point of contact for the Community and act as the “face” of WeWork! You will
report to your building each day to support the Community Management team. Your
work, which will include but not be limited to the duties listed below, will
help WeWork to achieve the following:
● Build a welcoming and collaborative community environment amongst our
members through events and building relationships between members!
● Ensure that your building is fully operational and processes are
running efficiently.
● Drive growth and promotion of WeWork-provided service offerings.
● Take direction from the Community Lead and the Community Manager to
support the Community Team as necessary.
● All of this while illustrating WeWork’s core values and working towards
achieving our mission.
In this role, you'll:
Front Desk Management:
● Cover the front desk during the building’s set business hours and be an
on-site point of contact, easily located on the member floor or at Community
Bar.
● Greet members and guests with a warm and welcoming demeanor.
● Ensure all visiting guests are in accordance with WeWork's guest policy
by ensuring all guests properly sign-in via Welkio iPad.
● Learn the names of members and guests with the goal of building
relationships in order to facilitate the sense of Community WeWork is known
for.
● Anticipate member and guest needs before they arise using relevant
information collected about members to enhance and personalize their
experience.
● Ensure building Specific forms are up to date including pet forms,
filming requests, bike room requests, etc.
● Keep the front desk clean and organized.
● Notify members of any food deliveries and couriers.
● Answer any questions from members and guests related to the building
including way-finding, policies and procedures, community etiquette, etc.
Events and Membership Engagement:
● Provide feedback on programming types (based on member makeup) and
evaluate events based on attendance, satisfaction, and impact on the
appropriate event team.
● Consistently celebrate members’ successes and milestones through gifts
and notes.
● Distribute all necessary info to promote the event including Creation
and posting of weekly events poster and individual event posters.
● Ensure building-specific operational requirements are met for each
event (elevators, HVAC, etc).
● Input notes into Spacestation or equivalent system about Members.
● Identify and execute opportunities to connect members with each other.
● Know and recommend local restaurants, food delivery services, catering
options, team outing venues, post office, shipping center, supply store, etc.
● Be active on the WeWork member network to engage members.
● Know and explain WeWork policies and procedures and communicate,
inform, and update members on building issues.
● Ensure music levels and activations are appropriate to the daypart and
occasion.
● Write and send broadcasts relating to building updates.
Building Operations and Management:
● Receive, process, sort, and organize all mail.
● Locate and issue post via the regional system to members upon request.
● Keep the mailroom organized and clean.
● Return to Sender" for unidentified mail and former member mail
after 30 days of no-pick up.
● Ensure courier parcels have all the correct details for scheduled
pick-ups.
● Investigate, escalate, and resolve 'lost' packages.
● Know and explain WeWork policies and procedures around mail and
mailroom.
● Track, audit, and organize keys collected and distributed.
● Manage keycard stock and request new inventory as needed.
● Collect keys and key cards upon move-out.
● Review location and how to use each piece of Emergency Equipment.
● Provide support for an automated coffee machine for guests and members.
How We Work
- 외국계중에서도 글로벌한 환경에서
커리어를 성장시킬 수 있어요
- Employee Referral ($2,500 지급)을 적극적으로 활용하여 인재 영입을 하고
있어요
- 제한없는 자유로운 복장으로 출근이 가능해요
- Pet-friendly한 위워크에서 반려견과 하루를 함께할 수 있어요
- 위워크의 다양한 이벤트와 활동에 참여하면서 리프레쉬해 보세요
Total Rewards and Welfare
- 동종업계 대비 상위 연봉인 위워크!
- 본인 출산휴가 3+1개월 및 배우자 출산휴가 3주를
모두 100% 유급으로 제공해요
- 육아휴직(무급)기간에도
16주간 인센티브를 100% 지급해요
- 휴직기간에도 자기개발과 승진의 기회가 동등하게 주어져요
- 임직원 대상으로 다양한 제휴 할인 혜택을 제공해요 (5성급 호텔,
수입 가구 등)
- 개인보험 비용을 회사에서 일정 금액 지원하여 부담없이 보험에 가입할 수 있어요
Health and Wellness Support
- 충분히 휴식하며 일할 수 있도록 연차휴가 20일을 제공해요
- 연차휴가 외에도 생일 휴가, 유/무급병가, 봉사활동 휴가 등 다양한 휴가를 제공해요
- 매년 종합 건강검진을 전액 지원하여 건강을 관리할 수 있어요 (가족 및 지인 할인 혜택도
가능)
- 임직원 단체보험에 가입되어 있어요
- Employee Assistance Program의 전문 상담사와 함께 마음 건강도 챙길 수 있어요
- 안마의자, 웰니스룸, 게이밍 공간 등 휴식을 위한 다양한
공간을 이용해 보세요
Inclusive Culture
- 여성이 일하기 좋은 기업! 한국 지사 기준으로 여성 매니저 비중이 60% 이상으로 높은 편이에요
- 위워크는 임직원의 다양성을 존중해요. 다양한 Diversity
& Inclusion 글로벌 세션에 참여해 보세요
- 글로벌 Employee Community Groups(Parents at WeWork, Women
of WeWork, etc.)에 조인하여 활동해 보세요
- Employee Workshop, Townhall, 전사
메신저방 등 다양한 소통의 장이 마련되어 있어요
- 직급 대신 ‘님' 호칭과 영어 이름을 사용하며 수평적
관계를 지향해요
Job
Requirements
We’d love to hear from you if you meet
the qualifications below:
● College graduate with a four-year degree preferred, but not required.
● Customer service and/or sales experience a plus.
● Must have strong verbal and written communication skills.
● Outstanding interpersonal and multitasking skills.
● Demonstrate integrity, dependability, responsibility, accountability,
self-awareness, work ethic, and compassion.
● Passion for entrepreneurial communities.
● Passion and understanding of WeWork’s mission and values.
● Proficient in basic computer skills.
Guidelines for
Applicants
전형방법: 1차 서류전형 2차 면접전형
제출서류: 영문이력서
접수방법: 홈페이지 접수(https://wework.wd1.myworkdayjobs.com/en-US/WeWork/job/Community-Associate--12-Month-Contract-_JR-0062145?locations=c9d1f59c6bc110019ccbb85f88b80000)
마감일: 채용시
